Rules for using the omom.app platform · Version 1.0 · Effective from: [01.07.2026]
1.1. These Terms set out the rules under which you use the omom.app Platform — that is, place Orders, create an account, and communicate with Sellers and with us.
1.2. The Platform is operated by:
OMOM sp. z o.o., Aleja Zwycięstwa 96/98, Gdynia, entered in the National Court Register (KRS) under no. 0000937751, NIP (tax ID) 5862375284, REGON 520685797.
In these Terms we refer to ourselves as “OMOM” or the “Platform”, and to you as the “Customer”.
1.3. These Terms are not a sales contract.
Through the Platform you enter into sales contracts directly with the Seller — that is, the person or company offering a given Product. It is the Seller who is responsible for the quality of the Product, fulfilment of the Order, complaints, and returns. We connect you with the Seller and operate the infrastructure for you both — more on this in § 3.
2.1. The Platform may be used by:
2.2. Registering an account on the Platform is not mandatory — you can also order as a guest (without an account), providing the necessary data during the Order (guest checkout). An account, however, gives you more convenient access to your Order history, favourite Sellers, and faster placing of subsequent Orders.
2.3. In the remainder of these Terms, “Consumer” means both the person referred to in § 2.1(a) and the person referred to in § 2.1(b) — to the extent that the provisions of the Consumer Rights Act (UPK) apply to them accordingly. “Business Customer” means the entity referred to in § 2.1(c).
3.1. OMOM is a technology intermediary.
We provide you with the Platform on which you can browse Sellers’ offers, place Orders with them, and pay through our payment partner. That is all.
3.2. OMOM is NOT:
3.3. What this means in practice:
Product complaints, returns, and statutory warranty — you submit these directly to the Seller in accordance with § 8.
Complaints concerning the operation of the Platform itself (technical errors, account issues, lack of access to functionality) — you submit these to us in accordance with § 9.
Payment-related matters (chargebacks, card problems, payouts) — Stripe resolves these in accordance with its own terms, with our operational support.
4.1. Account — voluntary, free of charge, and closable at any time.
Registering an account requires providing: an email address and a password, and accepting the Terms and the Privacy Policy. You can also register via a Google or Apple account (SSO) — in which case we obtain the data from those services.
4.2. Guest checkout — purchase without an account.
You can order a Product without creating an account. In the Order form you provide the data necessary to fulfil the Order: first name, surname, delivery or pickup address, phone number, and email address. This data is processed in accordance with the Privacy Policy — with a shorter retention period than for a registered account.
4.3. Account security.
Protect your login credentials — do not share them with others. If you suspect that someone has gained access to your account, contact us immediately: administrator@omom.app. We recommend two-factor authentication (2FA).
4.4. Closing your account.
You can delete your account at any time in the settings or by writing to us. Deleting your account does not release you from obligations arising from previously placed Orders, and we will retain certain data for the periods required by law (tax, complaints) — more in the Privacy Policy.
5.1. Browsing offers. On the Platform you will find offers from independent Sellers. For each Product you can see information about the Seller, ingredients, allergens, price, delivery method and time, and availability.
5.2. You conclude the sales contract with the Seller. By placing an Order and accepting its details, you make the Seller an offer to conclude a sales contract. The sales contract is concluded when the Seller accepts the Order (you receive a notification about this). Until that moment, you can cancel the Order without consequences.
5.3. Prices. Prices on the Platform are stated in Polish zloty as gross prices (including VAT where the Seller is a VAT payer). The binding price is the price displayed at the time the Order is placed. In accordance with the Omnibus Directive, in the case of promotional reductions we also show you the lowest price of the Product from the 30 days preceding the reduction.
5.4. Delivery costs. Delivery costs are set by the Seller and are presented before you confirm the Order. You can also choose personal pickup where the Seller allows it.
5.5. Allergens and ingredients. The Seller is responsible for accurate information about the ingredients, allergens, and nutritional value of the Product. If you have allergies or intolerances, check the Product’s ingredients before ordering — and if in doubt, contact the Seller directly before placing the Order. Pay attention to information about possible trace amounts of allergens resulting from production in the same workshop (cross-contamination).
5.6. Fulfilment of the Order. The Seller fulfils the Order within the declared Fulfilment Time. If a delay occurs, the Seller should inform you about it. Pickup/delivery takes place by the method chosen with the Order.
5.7. Passing of the risk of loss or damage to the Product. The risk of accidental loss of or damage to the Product passes to you at the moment the Product is handed over to you (by the Seller or the courier) — taking into account Article 548 § 3 of the Civil Code in relations with a Consumer.
6.1. Who handles payments. All payments on the Platform are handled by Stripe Payments Europe, Limited — a European payment service provider operating under a licence in accordance with the PSD2 Directive. It is Stripe that collects the payment for the Order from you and passes it on to the Seller.
6.2. Available payment methods. Debit and credit cards (Visa, Mastercard, Amex), BLIK, Google Pay, Apple Pay, and other methods presented at checkout — in accordance with Stripe’s current configuration.
6.3. Payment data. Your payment data (card number, CVC, account details) is processed exclusively by Stripe in accordance with its policies. OMOM does not have access to your payment data.
6.4. Stripe pricing. We do not charge you any fees for payment processing — the cost of your transaction is the price of the Product + the delivery costs set by the Seller. Stripe applies its fees in its settlement with the Seller. Stripe’s current pricing: stripe.com/pl/pricing.
6.5. Chargebacks. In the event of a payment-related dispute (e.g. an unauthorised transaction), contact us first — we will help you clarify the matter with Stripe and the Seller. You can also use the standard chargeback procedure with your bank or card issuer.
7.1. The rule — 14 days for Consumers. As a Consumer, you have the right to withdraw from a distance sales contract within 14 days of taking possession of the Product, without giving a reason (Article 27 of the Consumer Rights Act, UPK). You submit the withdrawal declaration directly to the Seller — you will find the contact details in the Order confirmation or in the Seller’s Studio on the Platform.
7.2. Exclusions of the right of withdrawal (very important for desserts).
The right of withdrawal does not apply to the Products listed in Article 38 of the Consumer Rights Act (UPK), in particular:
In practice, the vast majority of Products on OMOM are subject to the exclusions from the right of withdrawal — the Seller should inform you about this before the contract is concluded.
7.3. If you act as a Business Customer. The right of withdrawal under Article 27 UPK does not apply to a Business Customer concluding a sales contract in direct connection with their professional activity.
8.1. The Seller is responsible for the quality of the Product. The Seller is liable to the Consumer for the Product’s lack of conformity with the contract in accordance with the Consumer Rights Act (UPK) and the Civil Code. The grounds for liability include, among others, quality defects, non-conformity with the description, and lack of functionality.
8.2. How to submit a complaint. You submit the complaint directly to the Seller — most conveniently through the Platform (the “Report a complaint” function next to the Order). You can also contact the Seller by email or phone — you will find the details in the Order confirmation.
8.3. Time for consideration. The Seller has 14 days to consider your complaint. Failure to respond within this period means the complaint is deemed justified (Article 7a UPK).
8.4. OMOM’s role in Product complaints.
We are not a party to the sales contract, but we want the process to run smoothly. Therefore:
8.5. Out-of-court complaint resolution methods (for Consumers).
If a complaint is not resolved in your favour, as a Consumer you have access to free out-of-court consumer dispute resolution paths:
Using these paths is free of charge.
9.1. When you write to us. If the problem concerns the operation of the Platform itself — for example: a technical error at checkout, no access to your account, incorrect display of an offer, a registration problem — you submit the complaint directly to us.
9.2. How. Email: support@omom.app. In the message, describe the problem, provide the date and time, and if possible attach a screenshot. Also provide the email address you registered with (if you have an account) or the Order number (if applicable).
9.3. Time. We respond within 14 days of receiving the report. In particularly complex cases we may extend this period by a further 14 days, informing you about it.
9.4. Access to out-of-court paths. All the paths listed in § 8.5 are also available for disputes concerning the Platform itself.
10.1. The rules in plain terms.
We want OMOM to be a pleasant place for Customers and Sellers. Therefore, by using the Platform you undertake not to do things that spoil it for others:
10.2. Reviews and ratings. In accordance with the Omnibus Directive, we ensure that reviews of Sellers come exclusively from Customers who have actually completed an Order with that Seller. We verify this systematically. Your review should be truthful and relate to a genuine shopping experience.
10.3. Consequences of violations. In the event of a breach of the rules in § 10.1, we may: remove improper content, restrict or suspend access to the account, and in extreme cases — permanently delete the account. We inform you of every decision, with the possibility of appeal (§ 9).
11.1. Who is the controller. The controller of your data in respect of using the Platform (registration, Orders, communication) is OMOM sp. z o.o.
11.2. The Seller is also a controller. When you place an Order, your data necessary for its fulfilment (first name, surname, delivery address, phone, email) is passed to the Seller — who becomes a separate controller of that data for the purpose of fulfilling the Order, performing legal obligations (tax), and defending against claims.
11.3. Stripe is also a controller. Your payment data is processed exclusively by Stripe as a separate controller in accordance with its Privacy Policy (stripe.com/privacy).
11.4. Legal bases and purposes. We process your data on the basis of:
11.5. Your rights. You have the right to access your data (Article 15), to rectification (Article 16), to erasure — the “right to be forgotten” (Article 17), to restriction of processing (Article 18), to data portability (Article 20), to object to processing (Article 21), and to withdraw consent. For data matters, write to administrator@omom.app. You also have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO).
11.6. Guest checkout — retention details. If you order without an account, we store your data for the periods required by law (5 years from the end of the tax year for transactional data) — but we do not create a profile for you on the Platform and do not use this data for marketing.
11.7. Full information. Detailed rules for processing your data — including the full list of purposes, retention periods, and recipients — are set out in the OMOM Privacy Policy, available in the Platform footer.
12.1. What we are responsible for. We are responsible for the proper operation of the Platform in its current technical state — with due diligence. We do not guarantee uninterrupted operation, but we respond to reports and strive to resolve problems efficiently.
12.2. What we are not responsible for. In accordance with § 3, we are not the seller of the Product — we are not responsible for:
12.3. Limitations of liability.
For Consumers — OMOM’s liability is on the general terms of the Civil Code, within the limits permitted by consumer protection law. We do not apply to Consumers any exclusions or limitations that would be prohibited under consumer law.
For a Business Customer — our liability is limited to actual damage, excluding lost profits (lucrum cessans), loss of data, contracts, and reputation — subject to Article 473 § 2 of the Civil Code (which excludes limitations in cases of wilful misconduct and gross negligence).
13.1. We may change these Terms — for example in the event of changes in the law, development of the Platform, or the introduction of new functionalities.
13.2. We will inform you of any significant change with appropriate advance notice — by email (if you have an account) or via an announcement on the Platform.
13.3. For Orders placed before the changes take effect, the Terms in the wording in force at the time the Order was placed apply.
13.4. If you do not accept the changes, you can delete your account without consequences.
14.1. Governing law. These Terms and your relationship with OMOM are governed by Polish law.
14.2. Jurisdiction. Consumers may pursue claims before the court competent for their place of residence (Article 31 § 1 of the Code of Civil Procedure, KPC) — we do not impose OMOM’s court. Business Customers — the competent court is the court of OMOM’s registered office.
14.3. Severability. If any provision proves invalid, the remaining provisions retain full force. In place of the invalid provision, a provision of law or a provision closest to the original purpose applies.
14.4. Contact us. For matters related to the Platform, write to us: support@omom.app. We respond on Business Days, usually within 24 hours.
14.5. Effective date. These Terms are effective from [01.07.2026].